Getting Help & Reporting Urgent Issues

Normal support

Email support@agentloft.com. Include:

  • Your website address
  • What you expected vs. what happened
  • A link to the affected page or listing (MLS number if it's a data question)
  • A screenshot if it's visual

The more specific the report, the faster the fix — a link to one broken listing beats "some listings look wrong."

Urgent: my site is down

If your site isn't loading at all, email support with URGENT in the subject line and your domain. Site-down reports are prioritized ahead of everything else.

Tip: If the outage started right after a DNS change on your side, double-check the records against the ones we sent — propagation and typos cause most "downtime" during domain moves. See Connecting Your Custom Domain.

Feature requests

We track every request. Email us what you're trying to accomplish (not just the feature name) — several search filters, MLS fields, and workflow improvements on the platform started as customer requests.

Need help? Email support@agentloft.com.

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