Agent Logins and Password Resets
Every user you add to AgentLoft gets their own login for the admin panel. Here's how sign-in and password recovery work.
Signing in
Agents sign in to the AgentLoft admin panel with the email address on their user profile. If an agent was recently added, make sure they've received and accepted their invite (in Settings → Users, pending users show a Send invite option).
Resetting a password
Anyone can trigger a password reset for themselves:
- On the login screen, click Forgot password.
- Enter the email address on your AgentLoft user profile.
- Follow the link in the reset email.
Tip: If the reset email doesn't arrive within a few minutes, check spam, and confirm the email address matches the one on the user's profile in Settings → Users exactly.
Common login issues
- Wrong email: the login email must match the user profile email exactly — this also matters for the Follow Up Boss embedded app, which requires the same email in both systems.
- No invite: users created but never invited can't sign in — resend the invite from Settings → Users.
- Still stuck? Email support@agentloft.com and we'll get you in.
Related articles
- Adding Users and Setting Permissions
Need help? Email support@agentloft.com.